Library News

Lynn Silipigni Connaway elected President-elect of ASIS&T

Library Technology Reports - 4 hours 23 min ago
(August 2, 2015). Lynn Silipigni Connaway, OCLC Senior Research Scientist, has been elected President-elect of the Association for Information Science and Technology for the 2016 administrative year, and President for 2017.
Categories: Library News

Municipal Library Consortium of St. Louis County (MO) Selects the Polaris ILS

Library Technology Reports - 4 hours 23 min ago
(August 2, 2015). The Municipal Library Consortium of St. Louis County has selected the Polaris ILS and will migrate from a Horizon system provided by SirsiDynix. The MLC consists of nine community libraries in St. Louis County, Missouri, offering over 700,000 volumes to its community.
Categories: Library News

Thrill me /

New At the Library - Sat, 2015-08-01 09:56

    ISBN: 9780373789030
    Author: Mallery, Susan


Categories: Library News

Brush back /

New At the Library - Sat, 2015-08-01 09:56

    ISBN: 9780399160578
    Author: Paretsky, Sara


Categories: Library News

The forgotten /

New At the Library - Sat, 2015-08-01 09:56

    ISBN: 9780778318576
    Author: Graham, Heather


Categories: Library News

How to be a grown-up : a novel /

New At the Library - Sat, 2015-08-01 09:56

    ISBN: 9781451643459
    Author: McLaughlin, Emma


Categories: Library News

Vendetta : Bobby Kennedy versus Jimmy Hoffa /

New At the Library - Sat, 2015-08-01 09:56

    ISBN: 9780316738347
    Author: Neff, James


Categories: Library News

Springer Nature expands its humanities portfolio with acquisition of renowned publisher J.B. Metzler

Library Technology Reports - Fri, 2015-07-31 09:52
(July 31, 2015). Springer Nature and the Holtzbrinck Publishing Group have agreed that, effective immediately, the Stuttgart-based publishing house J.B. Metzler will become part of Springer Nature. The acquisition follows the recent combination of the majority of Macmillan Science and Education (owned by the Holtzbrinck Publishing Group) with Springer Science+Business Media, to form the new publishing group, Springer Nature. Holtzbrinck holds a 53 percent share in Springer Nature. J.B. Metzler, which was previously part of the Holtzbrinck Publishing Group, will continue to be based in Stuttgart and will retain the J.B. Metzler brand.
Categories: Library News

More libraries choose TLC

Library Technology Reports - Thu, 2015-07-30 12:51
(July 30, 2015). The TLC family of libraries continues to grow with the recent addition of customers in West Virginia and Pennsylvania. Mercersburg Academy, Venango County Libraries, and Ohio County Public Library are all migrating to The Library Corporation's Library.Solution integrated library system.
Categories: Library News

Six months in, and 80 percent of UK library services sign up to Access to Research

Library Technology Reports - Thu, 2015-07-30 09:48
(July 30, 2015). Since launching earlier this year, the Access to Research initiative has grown quickly to include the majority of local authorities across England, Scotland, Wales and Northern Ireland. This means that researchers, students and members of the public across the UK can now access more than 10 million of the world's leading online academic papers covering a wide range of disciplines, including health and biological sciences, technology, history, medicine and social sciences, just by walking through the door of their local library. So far, over 14,500 individual users have utilized the service.
Categories: Library News

Best of Country salads and sandwiches /

New At the Library - Thu, 2015-07-30 09:48

    ISBN: 9780898216875
    Author:


Categories: Library News

Homicide in high heels /

New At the Library - Thu, 2015-07-30 09:48

    ISBN: 9781499321142
    Author: Halliday, Gemma


Categories: Library News

Deadly in high heels /

New At the Library - Thu, 2015-07-30 09:48

    ISBN: 9781500846855
    Author: Halliday, Gemma


Categories: Library News

My Trip to the Apple Store

David Lee King - Thu, 2015-07-30 09:30

A few weeks ago, I dropped my iPhone and cracked the screen (see accompanying picture of my poor iPhone).

I don’t use a smartphone case (I know, I know), but I also haven’t dropped my phone in 8 years. So I was bummed.

Oh well – time to visit the Apple Store! I found out that they’ll replace your broken iPhone screen (for $109+tax). That was cheaper than other smartphone-fix-it places in town, so I decided to go for it (after pieces of screen started flaking off in my pocket).

Here’s what happened during my trip to the Apple Store.

First, finding information on Apple’s website about the repair process was really easy to do. At Apple’s website, you simply click Support, then iPhone, then Repair. Then choose the huge button that says “Screen Damage” (guess I’m not the only one who drops their phone).

I love what this page says: “Accidents happen. Sometimes a screen can get cracked or shattered. We’re here to help.”

After that, I was able to choose Make an Appointment. The only bad thing about that is that there are no Apple Stores in Topeka, KS. So I drove about an hour to the Kansas City area, and visited the Leawood, KS store.

Interrupting my own story for a sec. So far, my “visit” has been online, and it has been excellent. No clicking around, no confused hunting for stuff. Nothing worded weird or lingo-y. Everything made sense, and I was quickly able to follow the trail to my “destination” – the “Make an Appointment” page.

And they reassured me about dropping my phone by saying “accidents happen … we’re here to help.”

OK – back to the story. The in-store experience was just as good.

When I was about 5 feet from the store entrance, I received a notification (see the image) welcoming me to the store, reminding me about my Genius Bar reservation, and telling me what to do next (check in).

Remember my articles awhile back about iBeacon technology? Apple Stores use it, so I was able to see it in action.

On the other side of the door was an Apple Store employee, ready to greet me and help me figure out what to do next (i.e., check in). Once checked in, I browsed around the store for awhile … and then another Apple Store employee was able to find me (via my iPhone – iBeacons in use again).

She walked me through the process, took my phone …. and told me it would be a 2 hour wait (it was a really busy Saturday at the Apple Store!). So I goofed off at a nearby Guitar Center for awhile (and played a sweet bass guitar), then went back to the Apple Store.

My phone was ready, so yet another Apple Store employee brought my iPhone out to me, made sure it worked fine, and then helped me pay, right where I was. I didn’t have to go stand in a line.

My iPhone is back to normal. Yay!

Here’s what I noticed. At the Apple Store, the experience was built around me:

  • I received a reminder about my appointment right at the door.
  • I was greeted by a friendly Apple Store employee.
  • Apple Store staff were easy to find, because they all wore matching blue shirts.
  • I could browse around the store until they were ready, and then they found me.
  • When it was time to pay, I paid right where I was. I didn’t have to stand in a line or go up to a check out counter.
  • The website provided a similar experience – it was designed to move me to the information I needed, when I needed it.
  • And of course, they did pretty much everything using an iPad. Without an attached keyboard.

I think libraries should be more like this! Think through my story, and compare it to your library:

  • Are your customers greeted at the door?
  • Are your staff easy to find, or do they blend in?
  • Do staff approach customers, or do customers have to approach staff and a desk to get help?
  • When ready to check out, can customers do it anywhere, or do they have to stand in a line or approach a desk?
  • How about your website? Is it designed to move customers to the right place at the right time, with the best information? Or is it more of a jumbled mess of information and services?

No, I’m not necessarily suggesting that libraries buy matching shirts for everyone. But I DO think we can learn a thing or two from the Apple Store. And I think we can make our in-library and on-the-website experiences better than they are now.

Categories: Library News

Springer and Tsinghua University Press present the second Nano Research Award

Library Technology Reports - Wed, 2015-07-29 12:45
(July 29, 2015). Paul Alivisatos, Director of the Lawrence Berkeley National Laboratory and the University of California (UC) Berkeley's Samsung Distinguished Professor of Nanoscience and Nanotechnology, has received the second Tsinghua University Press – Springer Nano Research Award. The award ceremony took place at the 2015 Sino-US Nano Forum, held from June 25-28 in Wuhan, China. Shuai Yan, Director of Journal Publishing of Tsinghua University Press, and Lu Ye, Managing Director and Editorial Director of Springer China, presented the award certification to the scientist. Hongjie Dai, Editor-in-Chief of Nano Research, and Xiaogang Peng and Xiangfeng Duan, both Associate Editors of Nano Research, jointly presented Alivisatos with the award medal.
Categories: Library News

Innovative announces statewide SkyRiver agreement for WILS members

Library Technology Reports - Wed, 2015-07-29 12:45
(July 29, 2015). Innovative announced that it has signed an agreement with WILS, a non-profit membership organization in Wisconsin that facilitates cost-effective and time-saving collaborations statewide. This new partnership makes SkyRiver, Innovative's cataloging utility that enables staff to process new materials more quickly and accurately than ever before, more readily available to WILS' library members.
Categories: Library News

National College of Ireland chooses Capita to improve students' library experience

Library Technology Reports - Wed, 2015-07-29 12:45
(July 29, 2015). Capita's software services business has been selected by National College of Ireland to deliver its library management system, following a competitive procurement process.
Categories: Library News

Badlands /

New At the Library - Wed, 2015-07-29 09:44

    ISBN: 9781466881501
    Author: Box, C. J.


Categories: Library News

A new hope /

New At the Library - Wed, 2015-07-29 09:44

    ISBN: 9780778317364
    Author: Carr, Robyn


Categories: Library News

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